Refund policy


This page is meant as a general guide. However, and to be clear, the policy displayed on each item and order is ultimately what will govern returns for every item and order. Please review your items and orders, both pre and post-transaction for guidance. If still needed, please do not hesitate to reach out for further assistance.

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RETURN & REFUND POLICY
THE BASEMALL refund policy is largely dictated by whether the item is customized or standard.  This page is meant as a general guide.  The policy displayed on each individual item and confirmed at checkout is what governs your specific order. —————

 

CUSTOMIZED & PERSONALIZED ITEMS — ALL SALES FINAL
As this section is finalized and transmitted here in September of 2026, the vast majority of items currently available in/on THE BASEMALL happen to be customized, personalized, framed, and/or autographed memorabilia pieces.

Because many of these items are built to order and tailored to your specifications, all sales on framed/customized/autographed memorabilia purchases are final and no refunds or returns are accepted on these items.

This primary reason for the existence of this somewhat rigid policy is with respect to those particular items is as follows: After an item is customized, it cannot be restocked or resold. Furthermore, THE BASEMALL covers 100% of shipping costs on these items — costs that often exceed $75 per order — which we are proud to offer with no cost to you, and which factor into the finality of these sales.

Before purchasing a customized item, please:

  1. Purchase with confidence that you want the item.
  2. Review the specific return policy listed on each product page before checkout.
  3. Contact us via chat or text with any questions before placing your order — we are happy to walk you through everything.    

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STANDARD ITEMS — 30-DAY RETURN POLICY
For non-customized, standard items, THE BASEMALL offers a 30-day return window from the date of purchase. We do not charge restocking fees, return label fees, or handling fees.

Approved refunds are issued as store credit, valid for 365 days on thebasemall.com.

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RETURN AUTHORIZATION REQUIRED

Do not ship any return item without first contacting us and receiving written authorization, including the correct return address. Unauthorized returns sent to the wrong address may result in significantly increased shipping costs and processing delays, and could result in a total forfeit and loss. In order to make returns fair and smooth, please reach out first.

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REACH OUT
Reach out via our chat feature before or after transmitting an order. We will always work with you to clarify the details with your order.

Thanks for reading.

-ADAM ECOM